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One of the aims of the Citizens Advice service is to influence change at both a local and national level.  This means that we talk to Government, local Councils and other policy makers and provide them with evidence to help them to improve laws and services that effect ordinary people.

We do this by:

Supplying local evidence using our clients’ experiences to highlight areas where policies, legislation or services are failing.  Our evidence is sent to our national Citizens Advice Social Policy Department where it is used to produce reports and briefings (examples of these can be seen here: http://www.citizensadvice.org.uk/index/policy/policy_publications.htm) which in turn are used to highlight problems and campaign for change.

You can find information on the current national campaigns here: https://www.citizensadvice.org.uk/about-us/campaigns/current_campaigns/

We also work with other agencies on matters of common concern to raise issues affecting local people.  We have a key role in speaking up for clients, raising issues brought into the bureau.

We regularly discuss the key issues affecting the Citizens Advice service and our clients with our Members of Parliament.

In this way we are also helping people who have never set foot in the office, but who also suffer from the effects of poor or ineffective legislation, policy or services.

Our policy and campaign work covers a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health.

More about our campaigning: