Physical and Mental Health

Physical and Mental Health related services in North East Lincolnshire

NAVIGO – Mental Health

Many of the local mental health services are provided by NAViGO. 

These include:

  • Openminds
  • The community mental health service
  • The older peoples mental health service
  • Acute crisis and home support services


If you are in need of immediate help you can contact the Single Point of Access, the local mental health crisis support service.

The service can be contacted 24 hours a day, 7 days a week.

The Crisis Home Treatment Service provides an open referral system where people can self-refer and ask for help. This is done via the Single Point of Access.

Tel: (01472) 256256 option 3 for mental health

Or email:

For those not in crisis the early intervention team many be more appropriate they can be contacted or referred to at:

NAViGO House, 3-7 Brighowgate, Grimsby, DN32 0QE
(01472) 583021


Focus – Adult social work

The single point of access phone number, is the main route for the public to contact adult social care and urgent and non-urgent community health and social care services.

Including adult social care, occupational therapy, physical and learning disabilities. (This does not include access to GPs or district nursing teams).

If you need access to community health & social care support or advice and information, the single point of access telephone line is always open 24/7. They can also help people manage other people's affairs.

To contact FOCUS call 01472 256 256. This number is available 24 hours a day, 365 days a year.

NHS Choices – Finding a service locally

To find more indepth information on local services provided by the NHS such as GP surgeries, hospitals and dentists, you can visit NHS Choices and use the find local services tool:

Local health services are commissioned by North East Lincolnshire Clinical Commissioning Group (NELCCG)

There website also has a find a service tool:

Finally there is Services 4 me a website which provides signposting to a number of local Voluntary and statutory bodies and services particulaly in the health sector.


NHS – 111 Service

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999.

PALS (Patient Advice & Liaison Service)

PALS will answer your questions about the clinical commissioning group or your care.

Advise and support if things go wrong respond to your concerns and problems, listen to your suggestions for improving services.

0300 3000 500

Patient advice and liaison service (PALS)

Customer Care Team Athena Building 5 Saxon Court Gilbey Road Grimsby DN31 2UJ Diana Princess of Wales Hospital Grimsby.


Healthwatch offer a signposting service to individuals, for example if they would like to change dr's or a patient has been refused a service by a GP, Adult Social Care or Hospital the person would be signposted to the relevant department or place for their enquiry, they also collect anonymous evidence to help shape the services in the future.

Healthwatch are independent and represent the views of the public on services, they able to influence the NHS and Adult Social care by gathering evidence both good and bad points and reporting this back to the NHS & Adult Social Care teams to see how they could make things better.

Monday - Friday 09.00am - 05.00pm

01472 361459